Why can't I track my order?

If you are not able to track your order, do not worry. 

Our courier partners may take up to 12 hours to update the shipment status. So if you've just received your tracking details and are not able to track your order/shipment, please try again in some time. If there is no tracking status even post 12 hrs then do submit a request and we shall investigate the issue.

The tracking ID is shared with you once the order is ready for dispatch and if may for whatever reason the courier partner hasn’t picked up the order, then the tracking ID status won’t get updated till the next business day.

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